India’s largest e-commerce company improves product-tracking efficiency with TSC ME240 printer

MARKET: Retail e-commerce
APPLICATION: Shipping labels/invoices, dispatch management, centralized printer health-status monitoring

T-flip-kartFlipkart, a major Indian e-commerce company that owns the 10 most popular websites in India, was having trouble tracking its increasingly diversified online product offering – thousands of items ranging from movies, music, games, computers and mobile phones to stationery, clothing, toys, health care products and home appliances. The company’s old product-tracking system was unable to keep up with its rapidly expanding product line and high volume of customer orders.

Flipkart decided it needed to replace its aging product-labeling equipment with a reliable, easy-to-use barcode printer that would improve tracking efficiency and expedite goods delivery. The company issued a request for proposal for a barcode printer meeting the following requirements:

  • Barcode printer optimized for warehouse management and dispatch management
  • 24 x 7 operation
  • Expandable printer memory
  • Ethernet connectivity for improved printer working-status traceability
  • Centralized monitoring of remote printers
  • Linux OS integration
  • 203 dpi resolution logo printing (graphical) based on ZPL

Flipkart decided to evaluate and test barcode printers from several manufacturers, including products from TSC and its Indian partner. The systems were graded based on reliability, durability, ease of use, programming support and service.

Working closely with Flipkart’s senior management and technical team and financial team, TSC and its Indian partner were able to develop a solution – with the ME240 printer as the centerpiece – that met all of Flipkart’s requirements, including the integration of the ME240 with Flipkart’s required application and logo printing (a performance feature competitors were unable to offer).

TSC’s solution included the following powerful performance features:

Performance and Monitoring Dashboard System (PMDS)
The TSC partner’s PMDS software enables Flipkart to monitor ME240 printers from any location via their Internet IP Address or MAC Address.

Dashboard software constantly monitors printers, providing following notifications:

  • Number of labels printed (per day and cumulative totals)
  • Printer stoppages and duration
  • Open print head and duration
  • Label-gap sensing problem
  • Out of label
  • Date wise error
  • Date wise labels
  • Error List:
    • Carriage Open
    • No Paper
    • Paper Jam
    • No Ribbon
    • Printer Offline
    • Head Open


Automatic Information System
If there is a print head problem or other major error, the TSC partner’s Automatic Information System automatically sends a Short Message Service (SMS) to a specified representative at Flipkart and to the partner’s Division technical engineer or Division head. The software also will send a notification if there a problem (e.g. print head/ribbon finish/label finish) that lasts more than 20 minutes.

Dashboard Online Monitoring System
Using the TSC partner’s Dashboard Online Monitoring System, an administrator sitting at a central location can view the status of ME240 printers installed around the globe. The web-based application connects printers directly via an Ethernet LAN Switch, extracting information from printers using their IP address or MAC identification and uploading software updates remotely.

TSC passes technical evaluation, wins competition
After undergoing a series of demonstration and application tests, the ME240 passed all of its technical evaluations and met all of the following Flipkart requirements:

  • Designed Dashboard to monitor all the 260 printers from all locations.
  • Deployed Dashboard to manage from a central location all 260 printers across multiple remote sites.
  • Fully integrated Linux.
  • Provided “out of the box” emulation of popular ZPL printer language, making it easy to print FlipKart’s logo.
  • Maximized memory with 4 GB SD card.
  • Eliminated Flipkart’s planned purchase of 280 laser printers
  • Helped design an information label that also serves as an invoice (see below).


  • Reduced costs
  • Lower error rates
  • Enhanced process efficiency
  • Real-time printer-status monitoring
  • Rapid error notification
  • Plug-and-play Zebra™ and Eltron™ language emulation

Rugged TSC Alpha-3R helps with parking ticket enforcement

To expedite parking ticket processing, Taiwan municipalities increasingly rely on handheld citation writers and automated parking management systems to more efficiently issue traffic tickets. The mobile technology decreases human error and handwriting errors, while streamlining city parking operations and generating increased ticket revenue.

T-Parking_Alpha-3RIssuing operators ride eco-friendly electric motorcycles to patrol in designated parking areas. Using a hand-held PDA and TSC’s Alpha-3R mobile printer, parking enforcement can complete and print a parking citation in 5 seconds or less. All relevant vehicle information – license plate number, model, car brand, and parking location – is first scanned and populated into the appropriate application fields using the PDA. Two barcodes, the first recording the name of the private agency responsible for the parking citation and the second storing a record of onsite parking photos, are also included in the citation.

The data is then transferred quickly and securely from the PDA to the Alpha-3R via Bluetooth, and the ticket is immediately printed. A printed citation is then left on the driver’s windshield.
Information from the traffic tickets is uploaded at the end of each shift for immediate entry to a parking management database. The database stores all traffic citation records for three years in the event a parking violator decides to challenge his ticket. Electronic ticketing devices and mobile printing systems like TSC’s Alpha-3R deliver accuracy and convenience wherever ticketing operators take them.

• Improved efficiency and accuracy
• Fast print speed increased ticket revenue
• Bluetooth data connection for printing parking tickets and automated record tracking
• High-capacity 2500 mAh Lithium batteries for extended all-day performance
• Compatibility with different ticket widths, allowing operators to easily switch ticket formats
• IP54-rated dust and water-resistant case designed to protect the printer and keep it
operating in harsh weather conditions

CipherLab CP30 mobile computer prevents rat infestation


Customer : BioTec-Klute
Country : German
Industry : Public health
Application : Field service
Product Solution : CP30 mobile computer
Partner : AISCI Ident

The pest control company BioTec-Klute has equipped its field service technicians with new mobile data collection devices (MDE) of CipherLab CP30 type. They provide reliable information on the kind and the intensity of the infestation and thus further increase the pest control efficiency. The implementation partner is AISCI Ident, a specialist for automatic identification.

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